Call Center Receptionist

Who we are looking for:

People who are passionate about the care of our patients. We are looking for individuals who want to be part of a team that puts our patients first and works well with a team of professionals. Someone who wants a successful career where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.


We have an excellent benefit package including flex plan, 401k/profit sharing, insurance and paid time off.

This is a full time position. EOE


• Answer and handle telephone calls in an enthusiastic, courteous professional manner.
• Schedule patient appointments and enter all necessary information into the computer system.
• Direct calls to appropriate personnel.

Qualifications & Skills needed:

• High school diploma or equivalent
• Two years minimum experience in medical office customer service
• Call Center or Patient Scheduling experience preferred
• Work well independently and as a team player
• Possess excellent computer and data entry skills
• Excellent communication and interpersonal skills to service all levels (patients, staff, physicians, and leadership team) and age groups
• Maintain a professional, respectful, and friendly image
• Well-organized with attention to detail while working in a fast paced environment
• Excel under pressure and tolerate stress calmly and professionally
• Ability to manage multiple tasks simultaneously
• Empathetic with patient needs and concerns
• Excellent speaking and listening skills
• In depth knowledge of insurance plans
• Understand the day-to-day operation and needs of the practice


Illinois Eye Center is an equal opportunity employer. We do not use personal information in our hiring process and are dedicated to hiring the person who is best suited for our jobs without any knowledge or consideration of the individual’s membership in any protected class. We are committed to promoting safety and high standards of employee performance, productivity and reliability by supporting a drug-free workplace. In order to achieve this, all finalists may be subjected to a drug test prior to being hired to assure the applicant does not currently have narcotics, sedatives, stimulants and/or other controlled substance in his/her body.

Holiday Hours

Saturday, 9/2

Peoria office open by appointment only

(Pekin & Washington are always closed on Saturdays)

Monday, 9/4

All offices closed

Tuesday, 9/5

Peoria & Pekin offices resume normal hours

Note: The Washington office will remain closed for renovations until Monday, Sept 18. 2023